Harlequin's ten-stage e-learning development methodology is specifically designed to ensure our customers' involvement.
Involving customers
We feel that it's a fatal flaw of much e-learning that clients
don't have enough input; that 'experts' feel they know better and
don't solicit the right level of input from their customers.
We work within our own ten-stage e-learning development
methodology, keeping clients involved - and in control - at every
stage of development.
- Stage 1 - e-learning project initiation meeting - to broadly define the scope of the learning requirements, identify the key players and subject-matter experts, specify the deployment technologies (including SCORM and learning management system requirements) and define the marketing communications needed at the launch of the course. The output from this meeting is a scope-definition document for the client to approve and sign-off.
- Stage 2 - subject-matter expert workshop - to define the precise content of the course, as outlined within the scope-definition document. The output from this meeting is an e-learning programme blueprint for the client to approve and sign-off.
- Stage 3 - e-learning design meeting - working with the client's communications and media team, to fully understand the corporate identity and branding guidelines. The output from this meeting is a course design prototype and communications strategy for the client to approve and sign-off.
- Stage 4 - storyboard - our instructional and graphic designers create a storyboard, which defines the precise script that will be used within the course along with the accompanying graphics, learning engagements, simulations, videos and activities. The output from this stage is the storyboard for the client's approval and sign-off.
- Stage 5 - lesson prototype - our graphic and instructional designers create an initial e-learning lesson for the client to review. The output from this stage is the e-learning lesson prototype for the client's approval and sign-off.
- Stage 6 - alpha development and review - our e-learning designers create the entire course. After each day's development, the course is posted to our server for ongoing client review. A full client review takes place at the end of this stage to determine change requests. The output from this stage is the alpha version of the course for the client's approval and sign-off.
- Stage 7 - beta development and review - should they fall outside the scope of the signed-off project documentation, changes requested are costed and agreed changes made to form the beta course. The output from this stage is the beta version of the course. A full client review takes place at the end of this stage to confirm completion of change requests.
- Stage 8 - gold development - the final iteration of e-learning development, to consolidate change requests. The output from this stage is the gold version of the course for the client's approval and sign-off.
- Stage 9 - launch - we deploy the final version of the e-learning course and assist in the launch process. The output from this stage is the final version of the course.
- Stage 10 - review - we 'close the loop' on the project by working with the client to review learners' acceptance of the course, retention of knowledge and change of behaviour. The output from this stage is to document any lessons learnt in a report which identifies any improvements to the programme and processes for future development projects.
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